Refund Policy

In short — try the service free before you pay. Because plans unlock digital processing immediately, paid purchases are generally non-refundable once used, but we handle billing errors, duplicate charges, and genuine technical failures fairly and in line with EU consumer law.

This Refund Policy applies to purchases of PureWhite BG plans and credits, operated by Dmitrii Bosiachenko, autónomo registered in Spain (NIF: Z3795401S). It should be read together with our Terms of Service.

01Try before you buy

Every visitor gets free photo exports with no account or card required. We strongly recommend using the free tier to confirm the output meets your needs before purchasing a paid plan — this is the best way to avoid a purchase you don't want.

02Digital goods & immediate access

Paid plans and credit top-ups unlock digital processing capacity immediately upon purchase. Under EU consumer law, by starting to use that capacity you acknowledge that the service has begun and, to that extent, waive the standard 14-day withdrawal right for digital content that has already been supplied.

03Subscriptions

You can cancel the Pro Seller Pass at any time from the "Manage subscription" link in the studio (Stripe billing portal). Cancellation stops all future renewals. We do not provide partial refunds for the unused portion of a billing period already started, except where required by law.

04When we do refund

We will issue a refund in these cases:

• Duplicate or accidental charge for the same plan or top-up
• A billing amount that does not match the price shown at checkout
• A genuine technical failure on our side that prevented you from using what you paid for and that we were unable to resolve

Dissatisfaction with an AI-generated edit's quality — where the free tier was available to preview that quality beforehand — is not on its own grounds for a refund, but we still want to hear about it; contact us and we'll do our best to help.

05How to request a refund

Email hello@purewhitebg.com from the address used at checkout, with your Stripe receipt or order ID and a short description of the issue. We aim to respond within 5 business days.

06Your statutory rights

Nothing in this policy limits any mandatory refund or withdrawal rights you have under Spanish or EU consumer protection law. EU consumers may also use the European Commission's Online Dispute Resolution platform.

07Contact

Dmitrii Bosiachenko · Autónomo (registered in Spain) · hello@purewhitebg.com